Onsite IT Support Technician (Banking Environment) | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

This role is an excellent opportunity for career starters or lateral entrants to establish themselves in the IT industry, providing essential onsite technical support within a banking group in Frankfurt am Main. The primary focus involves diagnosing and resolving disruptions and change requests within Windows 10 infrastructures and the Office 365 environment. Day-to-day responsibilities include processing customer fault reports received via phone, email, or ticketing systems, ensuring solution-oriented resolution while adhering to Service Level Agreements (SLAs), and meticulously documenting all incidents and solutions within the ITSM tool. The ideal candidate possesses a completed IT vocational qualification or comparable experience, alongside practical knowledge of ticketing and documentation systems, and remote support. This position offers a permanent contract, predictable working hours, and the potential for direct takeover by the client.