IT Service Specialist | Specialist/-in (w/m/d) im städtischen IT Service

Job Summary

This role as an IT Service Specialist involves managing daily challenges within the 1st Level Support for the municipal administration, with a specific focus on supporting local daycare facilities (Kindertageseinrichtungen). Key responsibilities include comprehensive error analysis, troubleshooting, and the installation and configuration of crucial hardware and software. The specialist is responsible for setting up workstations, printers, and mobile devices running Windows, iOS, and Android. Beyond direct support, the role assists with vital contract and license management, covering the procurement of hardware/software, maintaining mobile contracts, and managing application licenses. The position requires strong solution competence, teamwork, and a structured, service-oriented approach. It offers the opportunity to independently manage small IT projects and actively contribute ideas for innovative process improvement within a dynamic public sector environment.