IT Service Manager for BayernCloud School | IT Servicemanager für BayernCloud Schule (w/m/d)

Job Summary

This role involves serving as an IT Service Manager, actively shaping innovative e-Government applications and central IT infrastructures for the Free State of Bavaria, specifically focusing on the 'BayernCloud Schule' platform. Day-to-day responsibilities include processing, implementing, and reviewing customer requirements, managing and monitoring Major Incidents, Incidents, and Requests, and coordinating maintenance and troubleshooting activities. A key part of the job is creating essential documentation, concepts, and guidelines. The ideal candidate holds a degree in Computer Science or a related field, or an IT vocational qualification combined with extensive professional experience and further training in areas like IT Architecture or Service Management. This position offers a stable, full-time, and permanent contract in Munich or Nuremberg, focusing on critical public sector IT services.