IT Product Owner for Customer Portal (Utility Sector) | Product Owner (m/w/d)

Job Summary

This role is for an IT Product Owner responsible for shaping the digital access to future energy supply by managing and evolving a central self-service customer portal utilized by over a million people in Lower Saxony for services related to electricity, gas, and water. The incumbent will be the driving force behind an intuitive and high-performing digital experience, focusing on automation, self-service capabilities, and customer satisfaction. Key responsibilities include defining the product vision and strategy, prioritizing requirements based on business value and technical feasibility, and collaborating closely with UX design, development teams, and various internal stakeholders. Candidates must possess a degree in IT or Business Administration with an IT focus, deep understanding of business processes, and professional experience in agile product management and requirements engineering. Strong communication, moderation skills, and experience with tools like Jira and Confluence are essential for success in this impactful role.