2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role is ideal for a technically proficient professional specializing in the administration and support of Windows and/or Linux environments. The specialist will be responsible for the 2nd Level support, focusing on analyzing, troubleshooting, and resolving complex technical issues within the IT infrastructure, including servers and networks. Key responsibilities involve contributing to the planning and implementation of system and network architectures, collaborating closely with 1st and 3rd Level support teams, and ensuring system stability through monitoring, patching, and security policy implementation. The position requires expertise in modern collaboration tools like Office 365/MS Teams, familiarity with virtualization and configuration management tools (e.g., VMware, Ansible), and a strong commitment to continuous learning and process documentation. This is a full-time, permanent position offering work with cutting-edge technologies and project involvement in large IT environments.