Customer Service Administrator | Sachbearbeiter (m/w/d) Customer Service

Job Summary

This role is centered on comprehensive customer service and administrative support, acting as the primary interface for specialized dealers and private customers. Key responsibilities include the efficient processing of customer orders, managing complaints, and handling claims. The Administrator will be responsible for addressing customer inquiries across multiple channels, including telephone, email, and chat, ensuring high service quality. Furthermore, the role involves supporting sales activities by planning and implementing promotional campaigns in close collaboration with partners, alongside maintaining and updating partner communication portals. Success requires a completed commercial vocational training, excellent written and spoken German skills, proficiency with MS Office, and a highly structured, service-oriented approach. Strong communication, quick comprehension, and a friendly demeanor are essential for effective internal and external coordination.