Service Operations Manager | Wirtschaftsingenieur (m/w/d)

Job Summary

This Service Operations Manager role at HENSOLDT, a leading European defense industry company, focuses on ensuring the successful service support and integrated logistics for ground-based radar systems (ATC/TRML-4D) at the Ulm site. Day-to-day responsibilities include developing and updating the Service Management Plan, guaranteeing system availability, and strictly adhering to customer-specific Key Performance Indicators (KPIs) outlined in Service Level Agreements (SLAs). The manager will act as the primary point of contact for customer incidents, interface with 2nd and 3rd level support teams, plan repair missions, and manage internal and external partners. Candidates should possess a degree in Engineering or Industrial Engineering and demonstrate strong negotiation skills. Experience in Service Operations Management is desirable, and the company explicitly welcomes motivated younger professionals seeking further development.