IT Technician Onsite Support | IT Techniker Onsite Support (m/w/d)

Job Summary

This role is for an IT Technician specializing in onsite support, working with a leading global IT service provider. The primary focus of the position involves delivering IMAC services (Install, Move, Add, Change) and performing preventative maintenance. The successful candidate will be responsible for independent problem analysis and resolution, providing crucial 2nd-level support to end-users both remotely and directly on-site. Key tasks also include thorough documentation of service orders, recording additional services for invoicing and change management, and supporting service management and team leadership. This position is ideal for a professional with a strong IT background, excellent hardware knowledge, and a commitment to customer satisfaction, offering a stable career path within a large, independent IT infrastructure services provider.