Lead Service Manager Innovation & Technology | Lead Service Manager (m/w/d)

Job Summary

This role involves leading the End-to-End Service Management and accountability across the entire Service Lifecycle, following ITIL standards, for integrated processes and services within the Chief Technology Office (CTO) area. The Lead Service Manager is responsible for steering performance, ensuring the economic efficiency of service delivery (including core business and supplementary activities), and managing associated financial, investment, and risk planning. Key responsibilities include acting as the Process Manager for relevant business processes and planning coordinator for service components, while ensuring quality and productivity standards are met. The ideal candidate holds a degree in Business or IT, possesses substantial experience in IT Service Management, and demonstrates strong leadership, analytical thinking, and decision-making skills to drive the digital future of the German Armed Forces' IT infrastructure.