IT Support Engineer | IT-Support-Engineer (m/w/d)

Job Summary

This role involves providing essential technical support within a large municipal organization, focusing on maintaining operational efficiency for over 2,100 employees. The IT Support Engineer will be responsible for handling first-level support requests via phone, email, and ticketing systems, diagnosing and resolving issues related to hardware, software, and networking. Key responsibilities include end-user assistance, training users on effective utilization of IT systems and Cloud services, and managing system administration tasks such as installing and configuring workstations and peripherals. Candidates must possess strong knowledge of Microsoft 365, IT infrastructure, and ITSM tools, coupled with fluency in German and good English skills. This position offers varied tasks and opportunities for professional development within a stable public sector environment.