1st and 2nd Level IT Support Specialist | 1st und 2nd Level IT-Supporter (m/w/d)

Job Summary

This role is ideal for a technically proficient individual, either a qualified IT specialist or a career changer with strong foundational IT knowledge, who is passionate about innovation and technology. The core responsibilities involve ensuring smooth daily IT operations by handling incident reception, performing error analysis, and resolving faults. The specialist will act as the communication interface between end-users and higher-level support teams, while also managing the installation, configuration, and administration of hardware and software. A key part of the job is meticulous documentation creation and maintenance. This position offers the chance to work on exciting projects for leading IT solution providers, integrating new IT trends and established solutions, making it a dynamic opportunity for those who quickly adapt to new tools and frameworks.