Technician - Service Hotline | Techniker - Service Hotline (m/w/d)

Job Summary

This role is ideal for an ambitious technician looking to advance their career in IT and Engineering by supporting innovative technology solutions across Europe, Russia, Africa, and India. The core responsibility involves providing technical support via phone, managing customer inquiries from initial contact through resolution, and ensuring high-quality service delivery. Day-to-day tasks include handling basic technical support requests, managing the ticket lifecycle, analyzing call data using CRM dashboards, and identifying opportunities for preventative maintenance or performance improvements in customer facilities. Candidates should possess a technical background in electrical engineering, mechatronics, or automation technology, coupled with practical experience in machine and plant construction, and excellent English language skills. This position requires flexibility for shift work, including occasional late, night, weekend, and on-call duties.