IT Service Desk Technician | Mitarbeiter Service Desk (m/w/d)

Job Summary

As an IT Service Desk Technician at FERCHAU, you will serve as the central point of contact for all incoming service requests and technical incidents. Your daily responsibilities include accepting, prioritizing, and documenting hardware and software issues via phone and email, providing essential First Level Support. You will act as a vital communication bridge between end-users and specialized support teams, ensuring all tickets are managed and monitored according to established Service Level Agreements (SLAs). This role is ideal for both experienced professionals and motivated career starters who enjoy a customer-oriented environment. The position offers an attractive compensation structure and extensive opportunities for professional development through a network of over 130 branches, allowing for a flexible work-life balance while working on innovative IT solutions for renowned clients.