Team Lead for IT Support | Arbeitsgruppenleitung (m/w/d) für den IT-Support

Job Summary

The City of Potsdam is seeking an experienced Team Lead for IT Support to manage and oversee the IT infrastructure and service delivery for the municipal administration. This full-time, permanent role involves comprehensive leadership duties, including personnel, organizational, and financial responsibility for the workgroup. Day-to-day tasks include operating, configuring, monitoring, and maintaining the IT infrastructure, client devices, telephony, and software, with a strong focus on First and Second-Level Support. The ideal candidate will possess a Bachelor's degree in IT or a related field, combined with several years of professional experience in leadership and IT support roles. Strong management, project management, and personnel leadership skills are essential for contributing to IT projects and ensuring reliable service delivery for the city's growing administrative needs.