Specialist, Customer Service Systems | Referent (m/w/d) Kundenservice- Systeme

Job Summary

This specialist role focuses on ensuring the seamless operation and technical reliability of customer service systems within the sales environment. Day-to-day responsibilities include coordinating Contact Center system operations with external service providers and leveraging technical expertise to maintain smooth service delivery. A key part of the job involves driving digitalization and process automation by analyzing existing infrastructure, identifying optimization potential, and evaluating new technologies, specifically AI and bot solutions, to enhance customer communication efficiency. The ideal candidate must possess a technical or commercial background, expertise in telecommunication and database systems, and practical programming skills (e.g., scripting or macros). Experience in project management is required, alongside strong communication, high service orientation, and fluent German language skills.