IT Support Specialist | Fachinformatiker (m/w/d) IT Support

Job Summary

This role, based in Großwallstadt, is for an IT Support Specialist to join a market-leading company specializing in IT solutions, service management, and infrastructure outsourcing. The successful candidate will be instrumental in providing comprehensive 1st and 2nd level support, addressing user inquiries regarding both hardware and software, both remotely and directly. Key daily responsibilities include the setup, dismantling, and expansion of workstation computers and peripheral devices like printers, alongside providing essential user assistance for MS Office products, VPN, and various applications. A critical function involves managing and resolving incidents and disturbances efficiently using a ticketing system, as well as configuring company networks. Candidates must hold a completed qualification as an IT Specialist for System Integration or equivalent, coupled with professional experience in IT support with a strong focus on client systems and networking. Mandatory requirements include robust knowledge of Microsoft Windows and Office environments, and excellent proficiency in both German and English, making this an ideal position for a communicative and technically proficient professional seeking long-term career development.