IT Service Technician Onsite Support | IT Servicetechniker Onsite Support (m/w/d)

Job Summary

This role is for an IT Service Technician specializing in Onsite Support, based in Hamburg, working for a market-leading provider of IT solutions and service management. The core responsibility involves executing 2nd level support tasks directly at customer locations, focusing on Windows Clients, Android devices, network issues, and telecommunications infrastructure. Day-to-day duties include independently processing incidents and service requests using ticket and RFS systems, ensuring professional customer communication, and meticulously documenting all technical steps. Candidates must possess a formal IT qualification, such as an IT Specialist for System Integration, coupled with solid network expertise (Layer 1-3 switching) and proven experience in Windows environments and standard applications. This position offers a modern work atmosphere, opportunities for professional development, and the potential for permanent employment after a temporary contract period.