Onsite Support Team Manager | Teamleiter Onsite Support (m/w/d)

Job Summary

This challenging and versatile role as an Onsite Support Team Manager in Neckarsulm involves leading a high-functioning team within an IT services and engineering solutions company. The core mission is ensuring high customer satisfaction and strict adherence to Service Levels (SLAs). Day-to-day responsibilities include the planning and coordination of project deployments for seamless service delivery, managing technical escalations, coordinating internal assignments, and providing technical leadership to assigned IT staff, including leading regular team meetings and participating in the hiring process. Ideal candidates must possess practical professional experience as a Field Service Technician, combined with proven expertise in the IT service business and managing large accounts. Strong team leadership skills, experience in escalation management, excellent communication, and assertiveness are essential. The position offers collaboration in an international environment with flat hierarchies, fostering quick decision-making, alongside an attractive compensation package and extensive professional development opportunities.