Service Technician, Technical Customer Support | Servicetechniker (m/w/d) – Technischer Kundenservice

Job Summary

This role is ideal for a customer-focused Service Technician eager to join Sportstech Brands Holding GmbH, a rapidly growing, international e-commerce leader in high-quality fitness equipment based in Berlin. Day-to-day responsibilities involve providing technical support to customers via video, phone, and email, troubleshooting product issues, and collaborating closely with the internal team, warehouse, and returns department to find effective solutions. You will be responsible for ordering necessary spare parts and ensuring accurate system documentation. Candidates should possess strong manual dexterity or a technical background, such as in automotive, electrical, or mechatronics. The position offers a secure, permanent contract, performance-based compensation, and significant opportunities for professional and personal development within a dynamic, international team environment.