IT Support Specialist / IT Customer Consultant | IT-Support / IT-Kundenberater (m/w/d)

Job Summary

This role is centered on providing essential technical support and consultation to customers and partners, primarily operating within 1st and 2nd level support structures. Day-to-day tasks include conducting detailed error analyses, assisting with system configurations, and documenting all service cases meticulously. The specialist will communicate extensively in both German and English via phone, email, and remote access, and will collaborate closely with 3rd level support and the development department for resolving complex issues. The ideal candidate holds a completed qualification, such as an IT Specialist certification, combined with professional experience in the IT environment, specifically focusing on network and communication technologies. Success requires strong customer orientation and excellent verbal and written communication skills in both required languages.