IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role is for an IT Support Specialist passionate about technology and innovation, focusing on maintaining and evolving the company's IT infrastructure. Day-to-day responsibilities include the installation, configuration, and maintenance of hardware, software, IT workstations, and mobile devices. The specialist will be crucial in providing 2nd-level support, analyzing and resolving complex technical issues both remotely and on-site, and acting as the primary technical point of contact for employees, ensuring service-friendly support. A key aspect of the job involves supporting and developing IT security solutions (e.g., Endpoint Protection, Firewalls, Patch Management) and actively improving internal IT processes through thorough documentation in the ticketing system. This position offers an opportunity to work on exciting projects within a supportive network, utilizing expertise in Windows Server and Active Directory environments.