IT Support Specialist (2nd Level) | IT-Supporter (m/w/d)

Job Summary

This role seeks a motivated 2nd Level IT Support Specialist to join a successful, growing medium-sized IT company that values teamwork and provides excellent development opportunities. The specialist will be primarily responsible for handling advanced technical issues and providing comprehensive support to internal employees. Daily tasks include managing the 2nd Level Support queue, troubleshooting issues related to Windows operating systems, Onsite support needs, and the Microsoft Office 365 suite, alongside handling specific proprietary applications. A crucial component of the role involves meticulous documentation and master data maintenance. Candidates must possess technical expertise gained through formal training, a university degree, or substantial experience as a career changer in the IT sector. Success requires a high degree of customer orientation, flexibility, an independent working style, and fluent German language skills.