IT Support Engineer 1st and 2nd Level (Medical Focus) | IT Support 1st & 2nd Level / IT Support Engineer (m/w/d) - im Bereich Medical

Job Summary

This role involves providing essential 1st and 2nd level technical support, primarily via phone and remote access, to medical practices. Key daily tasks include diagnosing and resolving issues across IT systems, specialized practice software (T2med), and maintaining hardware, networks, and medical devices. The engineer will be crucial in implementing IT security concepts and data protection guidelines, documenting all activities within a ticketing system, and collaborating closely with the field service team. The ideal candidate must possess a strong IT background, expertise in Windows domains (Active Directory), network technology (VLAN, Firewall), and IT security. Experience in the medical environment and familiarity with macOS, Linux, or virtualization (Hyper-V, Proxmox) are advantageous. This position is perfect for a highly customer-oriented, organized, and independent professional seeking a challenging role within a specialized IT system house focusing on the medical sector.