IT Service Manager | IT Service Manager (m/w/d)

Job Summary

This IT Service Manager role involves taking service ownership over multiple clients or service areas, driving strategic customer development in close collaboration with Sales and Account Management. Day-to-day tasks include managing and developing the service portfolio, leading weekly and monthly service review meetings, presenting relevant reports, and ensuring seamless coordination across internal departments. The ideal candidate possesses several years of experience in IT Service Management, strong communication skills, and expertise in ITIL (Foundation 4 or higher). The role requires a proactive, hands-on approach to risk mitigation, SLA adherence, and managing complex escalations, while also identifying cross-selling potential to actively support sales growth. Success in this position relies on structured work habits, deep process understanding, and a confident demeanor, even in challenging situations.