First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role involves joining an international IT services and engineering solutions company in Munich, focusing on providing essential First Level IT Support. The specialist will be responsible for capturing and analyzing IT disruptions reported via phone, email, and ticketing systems. Key daily tasks include identifying and resolving fundamental IT problems, meticulously documenting all incidents within the ticketing system, and performing troubleshooting either remotely or directly at the end-user's location. A crucial part of the job is onboarding end-users to new devices and software applications. The ideal candidate possesses qualifications in IT specialization or customer support, coupled with professional experience in IT support. Strong technical and organizational understanding, along with excellent proficiency in both German and English, are essential for success in this long-term, full-time position.