1st/2nd Level Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role is for a dedicated 1st/2nd Level Support Specialist responsible for managing and resolving IT issues for end-users. Day-to-day tasks involve receiving inquiries and fault reports via phone, email, and in-person, analyzing and classifying incoming IT disruptions, and escalating complex issues to administrators when necessary. A core responsibility is documenting all activities within a ticketing system and ensuring follow-up until resolution. The specialist will also handle the installation of new hardware and software directly for users and provide general assistance with all IT-related user questions. Key qualifications include a completed IT apprenticeship, strong knowledge of standard operating systems (Windows 10/11 and/or MAC OS X), proficiency in MS Office/Microsoft 365, and experience with ticketing systems. The ideal candidate possesses excellent service orientation, strong communication skills, and a collaborative team spirit.