Service Desk Employee | Mitarbeiter Service Desk (w/m/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support to customers, focusing on analyzing and resolving disturbances within their IT landscapes. The Service Desk Employee will independently analyze issues, collaborate with the team to find sustainable solutions, and answer technical questions, offering initial troubleshooting steps for various IT challenges. A key part of the job is prioritizing and accurately routing customer inquiries based on expertise and urgency, while also contributing insights to continuously improve support processes. The ideal candidate has completed an IT apprenticeship or holds a CompTIA A+ certification, possesses initial experience in IT support, and has foundational knowledge of ITIL processes, operating systems, and network technologies. This position offers continuous professional development through the Bechtle Academy, flexible working hours and location arrangements, and a secure, permanent role within a leading European IT service provider.