Service Desk Agent | Service Desk Agent (all genders)

Job Summary

This role involves providing essential 1st-Level IT Support (Remote Service) to customers after comprehensive initial training. The Service Desk Agent acts as the primary point of contact for all incoming technical problems and inquiries. Key daily tasks include troubleshooting issues via remote access, performing detailed analysis and documentation of error situations, and ensuring successful resolution through customer-oriented telephone support. The agent is also responsible for prioritizing, classifying, and meticulously documenting all disturbances within a ticketing system to ensure efficient handover to subsequent service teams. The ideal candidate possesses an IT background or equivalent professional experience, practical knowledge of ticketing systems, and fluency in German, coupled with strong communication and a service-oriented approach.