Technical Support Specialist | Mitarbeiter Service und Support (m/w/d)

Job Summary

This role as a Technical Support Specialist involves becoming a key member of a dynamic team focused on innovation and technology, participating in pioneering projects. Day-to-day responsibilities include performing detailed error diagnosis and repair of rugged electronic devices, such as smartphones and tablets, alongside comprehensive quality assurance testing. The specialist will manage the full lifecycle of repair orders, including generating cost estimates and invoices. A crucial part of the role is providing excellent customer consultation and technical support via phone, email, and chat, addressing hardware and software challenges, particularly those related to Android and Windows applications. Candidates should possess proven experience in electronics diagnosis and familiarity with relevant operating systems. This position offers an unlimited employment contract, flexible working hours, mobile work options, and targeted professional and personal development opportunities within a supportive network.