Business Solution Architect, Automotive | Business Solution Architect (m/w/d) Automotive (1402)

Job Summary

This role seeks a Business Solution Architect specializing in optimizing IT service systems, particularly focusing on warranty and goodwill claim processing within the automotive industry. Based in Mannheim, the architect will be crucial in developing and implementing customized business and IT architectures to streamline complex processes. Key responsibilities include defining IT solutions, preparing strategic decision templates for management, and actively supporting the harmonization of division-specific processes. The successful candidate must possess an academic background in IT or Engineering, proven experience in international automotive IT projects, and strong skills in process modeling, especially within After Sales and Service Management. Expertise in Agile methods like Scrum and Kanban, coupled with fluency in both German and English, is essential for driving the digitalization agenda and implementing the new guarantee system rollout strategy in collaboration with stakeholders and software service providers.