IT Support Specialist | IT-Support Spezialist (m/w/d) gesucht

Job Summary

This role seeks an engaged IT Support Specialist to join the Cologne-based team of Flossbach von Storch, a leading asset management firm. The specialist will be responsible for delivering essential 1st and 2nd level IT support, focusing on processing support tickets, comprehensive problem analysis, and meticulous documentation. A core part of the role involves user and rights management. Candidates must possess a completed IT education, practical experience in IT support, and proficiency with Windows and Office 365 environments, alongside familiarity with ITIL processes. Essential requirements include strong teamwork skills and fluency in both German and English. This position offers a dynamic team environment, rapid decision-making paths, opportunities for shaping the role, structured onboarding, and attractive benefits including a hybrid work model, supporting the firm's mission to protect and grow client assets.