IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role as an IT Support Specialist involves delivering essential First Level Support, both telephonically and on-site, primarily within a Windows environment. Day-to-day tasks include the swift resolution of IT issues, comprehensive installation, configuration, and maintenance of Windows clients, and the meticulous management of the support ticket lifecycle (creation, classification, tracking). You will also be responsible for setting up new employee workstations and ensuring hardware functionality and security. Candidates must possess completed vocational training in IT Specialist System Integration or several years of relevant professional experience, coupled with deep knowledge of Windows systems and familiarity with ticketing platforms and remote access tools like TeamViewer and Microsoft Remote Access. This position offers an unlimited contract, opportunities for professional and personal development, and the chance to contribute to complex development projects for leading IT solution providers, helping them achieve the "next level" of technological innovation. Fluent German skills are a prerequisite.