2nd Level IT Support Specialist Citrix | 2nd Level Support Citrix (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role involves acting as a 2nd Level IT Support Specialist focused on the Citrix AHP environment, joining a 12-person in-house IT team within the financial sector in Munich. The specialist will be crucial in diagnosing and resolving complex issues within Citrix, Exchange Server, and Active Directory, serving as the interface between 1st Level Support and Citrix Server Administrators. Key daily tasks include troubleshooting, creating and maintaining IT documentation, building a comprehensive knowledge base of support cases, and contributing to the conception and setup of new IT environments. The ideal candidate possesses a completed IT vocational training or relevant technical experience in user support, coupled with high customer service orientation and strong problem-solving skills. This position offers a long-term career perspective, remote work options, and opportunities for professional development.
Required Skills
Education
Completed IT vocational training or equivalent technical qualification
Experience
- Successfully completed IT vocational training or equivalent technical qualification
- Foundational experience in IT user support
- Professional experience in troubleshooting Citrix, Exchange, and Active Directory
Languages
Additional
- Location in Munich; Position is initially temporary employment with option for permanent takeover.
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