2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

This role is for a 2nd Level IT Support Specialist located in Northern Munich, joining a leading company focused on IT and process integration within the logistics sector, specializing in real-time global supply chain management systems. The specialist will serve as the crucial interface between customers and internal technical departments, resolving complex inquiries through effective communication and cooperation. Daily responsibilities include analyzing customer problems, documenting issues meticulously in both German and English, testing new IT solutions, and actively supporting various customer projects. The ideal candidate must possess a completed technical education, such as a Certified IT Specialist (Fachinformatiker), coupled with professional experience, strong analytical skills, and specific knowledge of databases, particularly SQL. This position offers a long-term career perspective with the option for permanent employment after an initial contract period, generous mobile working options (up to 60% home office), and continuous professional development.