Onsite IT Service Technician | IT Servicetechniker Onsite (m/w/d)

Job Summary

This role seeks a dedicated Onsite IT Service Technician responsible for providing essential first-level support to clients, handling both software and hardware issues. Day-to-day tasks include receiving qualified incidents via ticketing systems and email, conducting thorough fault analysis, and delivering immediate solutions either remotely or through direct onsite intervention. A key part of the job involves the physical setup and dismantling of hardware components and maintaining accurate asset data records. The technician is also responsible for documenting solutions and procedures within the knowledge database. Candidates must possess a completed vocational qualification in the IT field, be proficient with Windows 7/10 and Microsoft Office, and have practical experience utilizing ticketing and remote support tools. This position offers excellent career growth opportunities within a leading German IT service provider, competitive compensation, and a high probability of permanent takeover by the client.