Onsite Support Specialist | Mitarbeiter im Onsite Support (m/w/d)

Job Summary

This role is ideal for an IT professional or qualified career changer looking to provide essential onsite IT support across the Berlin and Brandenburg region. Day-to-day responsibilities include providing local support for hardware and software, setting up and configuring IT workstations, and actively participating in IT rollouts and office moves. You will be responsible for installing, replacing, and supporting standard and specialized hardware, managing IT equipment inventory (issuance, return, and storage), and maintaining the asset management system. A key part of the job involves processing, documenting, and tracking support tickets, along with providing user support and training on new systems. Candidates must possess a completed IT qualification (e.g., IT Specialist for System Integration) or demonstrable professional experience in IT support, excellent knowledge of Microsoft products, and a Class B driving license. Strong customer focus and communication skills are essential for success in this field service role.