First Line Analyst | First Line Analyst (m/w/d)

Job Summary

The BFI Group, an established IT service provider in Germany since 1998, is seeking a First Line Analyst to join their team in Berlin. This role is crucial for providing initial technical support, including performing 1st level support, analyzing technical issues, accepting tickets, and conducting telephone support. The ideal candidate will have a completed education as a technical assistant in IT or equivalent, possess very good knowledge of 1st level support, and be proficient with ticketing systems and Office 365. This position offers an opportunity to gain valuable professional experience in complex project environments within reputable companies across Germany, with potential for client takeover and individual development opportunities, making it attractive for both experienced professionals and career starters.