First Line Analyst | First Line Analyst (m/w/d)

Job Summary

The First Line Analyst will be responsible for providing essential 1st level IT support, focusing on initial troubleshooting, error analysis for technical malfunctions, and managing incoming support tickets. A key part of the role involves delivering effective telephone support to users. This position requires strong problem-solving skills and a customer-centric approach to ensure efficient resolution of IT issues. The ideal candidate will have a background in IT, excellent communication skills in German, and proficiency with ticketing systems and Office 365. This role offers an excellent opportunity for both experienced professionals and career starters to gain valuable experience in complex project environments within a reputable IT service provider.