IT Help Desk Specialist | IT-HelpDesk Spezialisten (m/w/d)

Job Summary

This role seeks an IT Help Desk Specialist to manage and resolve user support inquiries, acting as the primary point of contact before escalating issues to 2nd Level Support. Day-to-day responsibilities include configuring and deploying end devices, monitoring and maintaining central patch management systems, and optimizing printer management infrastructure. The specialist will also actively contribute to IT service management expansion projects and ensure thorough documentation of all systems and processes. The ideal candidate must possess a successfully completed IT qualification and demonstrate strong service orientation and communication skills. Routine proficiency with standard Microsoft Server-Client products is required, along with practical experience managing centralized administration interfaces and automated IT processes within a mid-sized environment. This position offers a permanent contract with the option for client takeover, making it an attractive opportunity for a reliable and systematic IT professional.