1st and 2nd Level IT Support Specialist | 1st- und 2nd-Level Support (m/w/d)

Akkodis Germany Tech Experts GmbH

Frankfurt am Main, Hessen, Deutschland
Published Jun 25, 2025
Full-time
Permanent

Job Summary

This role focuses on ensuring the continuous availability of IT services for users, providing essential 1st and 2nd level support. The specialist will be responsible for setting up and managing user profiles and group policies within Active Directory, as well as maintaining systems and applications in Office 365 environments. Key tasks include administering client/server environments based on MS Windows, network support, and actively participating in 2nd-level support via remote tools. The position also involves contributing to projects aimed at optimizing IT processes and workflows. This is an attractive opportunity for an IT professional with a solid foundation in IT infrastructure and a proactive approach to problem-solving.

Required Skills

Education

Completed IT vocational training or comparable practical IT knowledge. ITIL certification is a plus.

Experience

  • Professional experience in an IT environment
  • Good knowledge of server and client operating systems (e.g., Windows or Linux)
  • Solid expertise in common client/server hardware and MS Office applications

Languages

German (Fluent)English (Basic)

Additional

  • Not specified