1st and 2nd Level IT Support Specialist | 1st- und 2nd-Level Support (m/w/d)

Job Summary

This role involves ensuring the availability of IT services for users, managing user profiles and group policies within Active Directory, and providing support for Office 365 systems and applications. The specialist will also administer client/server environments based on MS Windows, maintain the network, and deliver 2nd-level support using remote tools. A key aspect of the position is participation in projects aimed at optimizing IT processes and workflows. Candidates should possess a completed IT education or equivalent practical knowledge, strong understanding of server and client operating systems, and proficiency with hardware and MS Office applications. Fluency in German and good English skills are essential, with ITIL certifications being a plus, making this an attractive opportunity for a detail-oriented IT professional.