IT Operations Manager | IT Operations Manager (m/w/d)

Job Summary

This IT Operations Manager role is crucial for optimizing and steering IT services within a Managed Services framework. Day-to-day tasks involve identifying, specifying, and implementing core requirements for IT Service Management, focusing heavily on enhancing customer satisfaction through proactive improvement measures. The role requires significant collaboration, including managing relationships with external service providers and suppliers. You will be responsible for project coordination and steering within Managed Services initiatives, ensuring thorough documentation and technical follow-up work is completed. Successful candidates must hold a degree in Computer Science or equivalent IT qualification, coupled with professional and leadership experience in the IT sector. Expertise in implementing Managed Service processes and IT project management is essential, cemented by a mandatory ITIL Foundation (V3 or higher) certification. This position offers the opportunity to drive technological advancements for major IT solution providers.