IT Support Specialist (1st Level) | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

This role is ideal for an ambitious IT professional ready to elevate technology solutions for renowned clients by providing essential 1st Level Support. As the primary point of contact, you will be responsible for taking, analyzing, and processing user inquiries from central offices and various locations. A core function involves meticulous IT service management, including logging, classifying, processing, and escalating incoming fault reports within a dedicated ticketing system, ensuring prompt resolution or appropriate handover. You will also manage Microsoft Active Directory and perform necessary software installations and client troubleshooting on end devices. Candidates must possess a completed qualification, such as an IT Specialist in System Integration or an equivalent certification, coupled with initial professional experience in IT support and helpdesk environments. Strong customer focus and excellent communication skills are essential for success in this client-facing role, which offers the stability of an unlimited contract.