IT Support Specialist, Service Desk | Mitarbeiter IT-Support (m/w/d) Service Desk

Job Summary

This role is for an IT Support Specialist focused on providing essential Service Desk operations and technical assistance. The core responsibilities include the classification of customer inquiries, comprehensive error analysis, and the resolution of software and hardware malfunctions. You will also be responsible for managing user accounts within internal systems and handling the procurement and issuance of IT hardware. Furthermore, the specialist will actively support the implementation of various IT projects. Key qualifications include a completed vocational degree in IT System Integration or a related field, coupled with practical experience in user support and Service Request Management. Proficiency in Microsoft 365 applications and experience utilizing remote and ticketing tools are essential. This position is ideal for motivated professionals, including career changers with relevant experience, who possess strong problem-solving skills and fluent German proficiency.