IT Support Specialist Service Desk | Mitarbeiter IT-Support (m/w/d) Service Desk

Job Summary

This role involves providing essential IT support as part of a service desk team, focusing on classifying customer inquiries, performing fault analysis, and resolving hardware and software issues. Key responsibilities include managing user accounts within proprietary systems, handling the procurement and distribution of IT hardware, and actively supporting the implementation of various IT projects. The ideal candidate holds a degree in IT System Integration or IT System Management, or is a career changer with relevant professional experience. Success in this position requires proficiency with Microsoft 365 applications, practical experience using remote and ticketing tools, and a strong background in user support and service request management. This is an exciting opportunity to leverage technical skills in a dynamic support environment, requiring excellent written and verbal German communication skills.