Onsite IT Technician Support (Banking Sector) | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

This role is an excellent opportunity for career starters or lateral entrants to establish themselves in the IT industry, providing essential onsite technical support within a banking group in Frankfurt am Main. The technician will be primarily responsible for diagnosing and resolving disturbances and change requests within Windows 10 infrastructures and the Office 365 environment. Day-to-day tasks include processing customer fault reports received via phone, email, or ticketing systems, ensuring compliance with Service Level Agreements (SLAs), and meticulously documenting all solutions and issues within the ITSM tool. The ideal candidate possesses an IT vocational qualification or comparable experience, particularly with ticketing and documentation systems, and is ready for a full-time, permanent position with a potential for direct takeover by the client.