MDM Administrator | MDM-Administrator/-in (m/w/d)

Job Summary

This role involves supporting the IT Competence Center for Schools in Stuttgart, focusing heavily on Mobile Device Management (MDM) solutions, primarily within the Apple ecosystem. The MDM Administrator will handle 1st and 2nd-Level support, managing incidents and service requests received via phone, email, and fax using a ticketing system. Key day-to-day tasks include initial resolution and processing of incidents related to MDM, especially for mobile devices like iPads, Apple TV, and Mac mini. The administrator is responsible for device administration within MDM systems, data maintenance in ticketing and MDM platforms, and creating user and support team documentation. This position is critical for advancing the comprehensive digitalization of Stuttgart's schools and requires strong technical skills in hardware, software, and Apple operating systems, combined with excellent communication abilities.