IT Service Coordinator | IT Servicekoordinator (w/m/d)

Job Summary

This role is centered on the efficient coordination and management of IT service deployments within a leading European IT service provider. The IT Service Coordinator is responsible for planning, scheduling, and monitoring the assignments of IT Service Technicians, ensuring optimal resource allocation and timely service delivery. A core function involves meticulous appointment management, requiring close coordination with both external customers and various internal departments. Furthermore, the coordinator must rigorously monitor compliance with established Service Level Agreements (SLAs) and contractual obligations. A key aspect of the job is continuous process improvement, achieved through thorough documentation and evaluation of service cases. Candidates should possess a technical background, strong organizational and communication skills, and initial experience with ERP and CRM systems. This position offers professional growth through the Bechtle Academy, flexible work arrangements, and comprehensive benefits.