IT Support Specialist | Mitarbeiter*in IT-Support

Job Summary

This full-time, permanent position as an IT Support Specialist is based in Dortmund, supporting the AWO, a major social welfare organization. The role focuses on ensuring seamless IT operations for staff, primarily through remote maintenance. Day-to-day responsibilities include providing comprehensive user support, troubleshooting technical faults in specialized applications, and resolving issues related to hardware and software. The specialist will be responsible for setting up and installing IT workstations, configuring new end devices (smartphones, notebooks, printers), managing user authorization settings, and conducting training sessions on Office software. Key requirements include professional training as an IT Specialist or equivalent, several years of relevant experience, and deep expertise in data security, emergency management, and deployment processes. This role offers an opportunity to leverage technical skills in a mission-driven environment, supported by an attractive tariff salary and a focus on work-life balance.