IT User Service Coordinator | Koordinator:in (m/w/d) IT-Nutzerservice

Job Summary

The IT User Service Coordinator acts as the central liaison between specialized departments and the IT division of the Chemnitz city administration. This role involves independently processing and managing IT service requests from various departments, focusing on technical equipment, software provision, user access, telecommunications, and workstation logistics. The coordinator will be responsible for defining and coordinating the technical realization or procurement of IT solutions, including planning and ordering standard applications and hardware for end-users. Key requirements include a relevant technical or commercial degree combined with professional IT experience, proficiency in IT Service Management systems (such as KIX), and deep working knowledge of Microsoft Office products. This position offers the opportunity to actively shape the future of Chemnitz by ensuring modern, reliable IT services within a supportive and family-friendly public sector environment.